Game theory gives entrepreneurs an edge
East Ventura County, Higher Education, Latest news, Op/Eds, Opinion, TechnologyBy Joel Balbien Economists use game theory to model interactions among firms, customers, regulators and other market participants where there is strategic behavior by these agents who understand that their actions affect the actions of others. It is assumed that each agent has a best response to the actions of all other players, and that Read More →
Finding the right fit for customer service
Higher Education, Latest news, Op/EdsBy K.T. Connor Customer service is a curious concept and can be quite befuddling. Does it mean excellence? Efficiency? Courtesy? Some time ago I had to sort it out. I was working with the souvenir shop manager of the baseball stadium my client owned. The manager was frustrated with one of her retail clerks. “I Read More →
CCE can be economic engine for SLO County
Energy, Latest news, Op/Eds, OpinionThis article is only available to Business Times subscribers Subscribers: LOG IN or REGISTER for complete digital access. Not a Subscriber? SUBSCRIBE for full access to our weekly newspaper, online edition and Book of Lists. Check the STATUS of your Subscription Account.
Buying local just the first step in Thomas fire recovery
Latest news, Op/Eds, OpinionBy Marsha Bailey The Thomas fire and its aftermath have brought catastrophe to our community. The tragic loss of life, homes, farms and businesses has been captured in heartbreaking images. But what is less visible is the loss of livelihood our friends and neighbors are suffering as businesses close — temporarily or permanently — and Read More →
A wish list for leadership in 2018
Latest news, Op/Eds, OpinionThis article is only available to Business Times subscribers Subscribers: LOG IN or REGISTER for complete digital access. Not a Subscriber? SUBSCRIBE for full access to our weekly newspaper, online edition and Book of Lists. Check the STATUS of your Subscription Account.
Every decision needs to pass the self-test
Higher Education, Latest newsBy Carl Oliver Every decision has some risk of being recognized in hindsight as a bad decision. Good business ethics aim to prevent bad decisions. So business ethics training usually teaches people to use the rational decision-making process. Rational decision-making is a corporate ideal. Intuitively it looks like the route to the wisest decision. Even Read More →
Student loan debt is a problem for everyone
Latest newsBy David Church The college experience is one I would never propose to deny anyone. I enjoyed my undergraduate experience at the University of Southern California and earning my MBA at UCLA. My undergrad college years were probably some of the most enjoyable years of my life. However, I would gladly do without the massive Read More →
