Find balance between convenience, security

By Todd Dooling As an adjunct instructor at a university, I have the privilege of working with men and women from all over the world. They vary in ages and experiences significantly. However, they do tend to have one thing in common — they like convenience. They like convenience so much they are willing to Read More →
Olympic Games make and spend massive amounts of money

By Anna Kwong The 2018 Olympic Winter Games in Pyeongchang, South Korea just ended, which raises the question of how the massive operation behind the Olympics makes and spends its money. The first modern Olympic Games were hosted in 1896 at their original birthplace in Athens. The ceremony hosted 241 participants representing 14 nations and Read More →
Game theory gives entrepreneurs an edge

By Joel Balbien Economists use game theory to model interactions among firms, customers, regulators and other market participants where there is strategic behavior by these agents who understand that their actions affect the actions of others. It is assumed that each agent has a best response to the actions of all other players, and that Read More →
Finding the right fit for customer service

By K.T. Connor Customer service is a curious concept and can be quite befuddling. Does it mean excellence? Efficiency? Courtesy? Some time ago I had to sort it out. I was working with the souvenir shop manager of the baseball stadium my client owned. The manager was frustrated with one of her retail clerks. “I Read More →

CCE can be economic engine for SLO County

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