Finding the right fit for customer service
By K.T. Connor Customer service is a curious concept and can be quite befuddling. Does it mean excellence? Efficiency? Courtesy? Some time ago I had to sort it out. I was working with the souvenir shop manager of the baseball stadium my client owned. The manager was frustrated with one of her retail clerks. “I Read More →
CCE can be economic engine for SLO County
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Buying local just the first step in Thomas fire recovery
By Marsha Bailey The Thomas fire and its aftermath have brought catastrophe to our community. The tragic loss of life, homes, farms and businesses has been captured in heartbreaking images. But what is less visible is the loss of livelihood our friends and neighbors are suffering as businesses close — temporarily or permanently — and Read More →
Our view: No-growth politics, disasters don’t mix
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Our view: Bold leadership needed to recover from disasters
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A wish list for leadership in 2018
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Our view: Collaboration will help tourism industry recover
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